Capability and service analysis

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Problem: 

Some organisation have a set of well defined services, but do not have the execution of these services described in terms of processes or capabilities. This can be an issue if the desire is to continue with capability analysis. Moreover, the existing services need to be kept as a way to present and sell and organisations capabilities to customers.

Context: 

Handling both capabilities and services are necessary when:

  • The organisation have a strong external focus on services - for example their offerings may be packaged into services to be presented to its customers.
  • The organisation has a desire to use capabilities as the mean for further business analysis, for example by the use of the CDD method and the CDD environment tools.
     
Solution: 

Map capabilities to services by examining which capabilities that are needed in order to provide a certain service. Thereafter, the capability based methods and tools of CDD can be utilised.

 

An example mapping of capabilities and service are shown in the table below:

 

Main Capabilities

Provided  Services

Maritime management capability

Financial Services

Procurement Services

Technical Services

Operational  Services

HR Services

Chartering Services

ISM Services

Social networking capability

Service of social networking-Forums API

Service of Web-conference

Advertising Service

Information management capability

Web privacy service

Service of Unified DB

Maritime Compliance capability

Rule Compliance service

 

The table shows an organisation main capabilities, and their services.

Usage guidelines: 

This work can be aided by several CDD method components:

  • The method extension “Analysis of Capability Relationships” can be used to analyse and sub-divide capabilities into sub-capabilities. The extension also provides the needed syntax for presenting this in a model.
  • The method extension “Capability Ready Business Services” enables an analyst to start from existing services, and then identify processes and capabilities.